FAQ - Markets

What is the Public Offering Box?

The Public Offering Box is a curated selection of products from your favourite local food brands! Each box comes as a different collection and exclusive collaborations to size up or down depending on your household needs or cravings. Every order supports a local food maker or farmer in our community at a time when small businesses need it most. All current offerings are local to Alberta or BC.

When can I order?

Any time! Just choose your pickup or delivery date. Orders will close on Sundays at 11:59 PM for that week’s box offering.

Do you offer delivery or curbside pickup for my box?

After your order is confirmed, you will be sent an email with directions on how to pick up your order or when it will be delivered.

I picked up my box. What do I do now?

When you pick up your order, you will be asked to quickly inspect the box for any thawing or damages. Once you pick up your box, please take it home as soon as possible. Do not leave your box in a hot car or outdoors for long periods of time. Once the box is out of our facility or pickup points, we are not responsible for any issues that may occur as a result of mishandling your order.

What about storage and food handling?

Do not refreeze defrosted meat that is held at room temperature for more than two hours. Meat thawed at refrigerated temperatures can be refrozen within 1-2 days of holding at refrigerated temperatures. Please follow all cooking instructions on vendor packaging for prepared or frozen items. Wash fruits and vegetables, unless otherwise stated.

What are your delivery options?

Deliveries will be made on Fridays only between 1 PM-5 PM. Due to capacity, this is a flexible time, so please ensure someone is home or there is a safe place to leave your box! We are not responsible for boxes that are left out too long in heat, overnight or for stolen boxes. Delivery is $10 if you live within the Anthony Henday (Edmonton). $15 for areas outside of the Henday. Includes: St. Albert, Leduc, Sherwood Park. 

I don’t want a curated box. Can’t I just pick out my own groceries?

At this time we are not offering a “pick and pack” option. But our boxes will change monthly, so if you do not like what we have now just wait a couple of weeks!

What about COVID and sanitation?

Your box is packed in a sanitized, secure facility. There is no food handling on site. All products are prepared and packaged in commercial Alberta Health Services facilities with each individual and orders are filled weekly. Our facility follows a robust set of cleaning procedures including sanitization of all surfaces, boxes, and packaging. Because everything is pre-paid, there is minimal contact!